![]() ![]() Deploy the PluginĬreate a Plugin to store the Lionbridge integration: In order to use the solution, first retrieve your ACCOUNT SID and AUTH TOKEN from the landing page of your Flex project in the Twilio Console. Redundant machine translation ("MT") systems to ensure "always on" real-time translation capability.Sensitive information – e.g., SS #’s, phone numbers, emails – identified, tokenized and not translated.Privacy and security certifications (ISO 2701, UK Cyber Essentials Plus, Tisax, Microsoft SSPA).Incorporate all key company, brand, product and industry terms into translations to ensure effective, consistent, on-brand communications with foreign-language-speaking consumers, regardless of the language they speak. Customer-Controlled, On-Brand Translations.Lionbridge Language Cloud is also optimized for chat and customer support use cases. Potentially offensive language can be detected and excluded from translation. Lionbridge’s patented language consistency features allow control over brand, company, product and industry-related language. Using a database of over 110 languages, Lionbridge Language Cloud automatically detects customer’s language and translates it to the agent's language based on the agent's profile in Flex. With Lionbridge for Flex, agents and consumers can always understand and communicate with one another, regardless of the languages they speak. Lionbridge Language Cloud is a real-time language translation solution which enables your agents to send SMS, Chat or WhatsApp messages in their native language, and have consumers read them and send return messages in their native language. ![]() Integrate Flex with Lionbridge Language Cloud Part 2: Set up queues and skills-based routing Part 1: Assign skills to your Flex agents Configure with a Messaging Service (advanced)ĭowngrade to Flex UI 1.x and Legacy Messaging ![]()
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